Items purchased online can be exchanged or refunded within 14 days from your delivery date. To be eligible for an exchange/refund, your item must be unused, not fitted and in the same condition that you received it in. It must also be in the original packaging. A full refund will be issued once the returned item is received. Please allow for the funds to appear on your statement within 7-10 business days, but often times you will receive it sooner.
If the colour you choose is not a match, you may email us a picture of your own hair so one of our Hair Stylists can suggest the perfect colour for you. If you wish, you may exchange it for another colour with within 14 days of purchase. Product must be in the same package unopened and unworn. Mulberry reserves the right to refuse an exchange if the product is deemed 'used'.
On used items all sales are final and cannot be exchanged or refunded.
To process the exchange please send us an email at firstname.lastname@example.org.
For returned/echanged items you may ship it pack to:
Mulberry Hair Extensions
3200 Dufferin Street Unit #26 North York Ontario M6A 3B2