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Returns + Exchanges

Items purchased online can be exchanged within 7 days from your delivery date. To be eligible for an exchange, your item must be unused, not fitted, and in the same condition that you received it in. It must also be in the original packaging. An alternate piece will be shipped out once the original item is returned. To ensure rapid service, please notify Mulberry as soon as possible that you would like to exchange it, and we will begin the process of creating your new piece to be ready to ship once the original item arrives at our showroom. Restocking fees may apply. 

Mulberry reserves the right to refuse an exchange if the product is deemed ‘used’. 

Used items are final sale and cannot be exchanged. 

To process the exchange please send us an email at info@mulberryhairextensions.com.

For exchange items you may ship it back to:

Mulberry Hair Extensions

69 Yorkville Avenue

Suite 208

Toronto, ON, M5R 1B8